WE ANSWER YOUR MOST POPULAR QUESTIONS

WHAT IS WWW.FEELGOODHOME.IT ?
Feelgood is a new-generation website dedicated to online sales of Homelike Collections, i.e. exclusive collections of home decor articles and a line of personal accessories. Our products have been designed, manufactured and produced in Italy with the MADE IN ITALY marking.
They are characterised by 100% Italian style, quality and originality.
By purchasing a feelgood homeware or feelgood accessories product, you are sure that you are purchasing a product made entirely in Italy, directly from the producer to the consumer.

HOW DO I PLACE AN ORDER ON WWW.FEELGOODHOME.IT?
Ordering is really quick and easy.

  • Before ordering, you can take a good look at the articles on the page for each product, then put them into your shopping basket, which on our site has a shopping bag symbol.
  • After adding the product to the shopping bag, you will need to provide us with your information and then move on to the payment. After confirming the order by checking the appropriate box, you will see a summary of your purchase and then receive an e-mail confirmation.

HOW DO I ASK FOR AN INVOICE?
An invoice must be requested at the time of order by clicking the REQUEST INVOICE box.

IS IT FREE TO REGISTER?
Registering on www.feelgoodhome.it is absolutely free and there is no obligation to buy.

HOW DO I CHANGE MY PASSWORD?
You can change your password at any time.
After logging into Feelgood, go to the MY SHOP ONLINE section and click the MY PROFILE box.

HOW DO I CHANGE MY E-MAIL ADDRESS?
You can change your e-mail address at any time. After logging into Feelgood, go to the MY SHOP ONLINE section and click the MY PROFILE box.

HOW DO I TRACK THE STATUS OF MY ORDER?
After logging into Feelgood, go to the MY SHOP ONLINE section and click the ORDER HISTORY box.

HOW DO I CANCEL MY ORDER?
To cancel an order, you must write to assistenza@feelgoodhome.it stating the reason for the cancellation. FG reserves the right to accept or not accept said cancellation in accordance with applicable legislation.

ARE TRANSACTIONS ON WWW.FEELGOODHOME.IT SECURE?
Of course. FG uses an external bank to ensure maximum transparency with customers. FG will never become aware of the data relating to a customer's credit card.

WHAT PAYMENT METHODS ARE AVAILABLE ON WWW.FEELGOODHOME.IT ?
The accepted payment method is a credit card on the PAYPAL -VISA-MASTERCARD circuits.

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Orders are shipped on the first working day following the day on which the order is placed.
The estimated delivery times are approximately 24/48 hours for major cities in Italy and Europe.
For deliveries outside the EU, the estimated times are approximately 3/4 days unless there are any delays due to customs inspections.

HOW MUCH DOES SHIPPING COST?
When ordering, customers can check the cost of shipping for their purchases online.

HOW DO I RETURN AN ITEM ORDERED AND HOW LONG WILL IT TAKE TO GET A REFUND OF THE AMOUNT PAID?
Items purchased can be returned within 10 days of receipt.
To return the goods, customers must first contact our customer service department at assistenza@feelgoodhome.it stating in writing the reasons for returning the goods.
For more detailed information on the company's returns policy and the returns procedure, please read the site terms and conditions where you will find all the information you need.

HOW DO I CONTACT FEELGOOD CUSTOMER SERVICE?
We are at your complete disposal at the following e-mail address assistenza@feelgoodhome.it, You can contact us for any information regarding your order.

HOW CAN I GET MORE INFORMATION ABOUT THE PRODUCTS SHOWN ON THE SITE?
We are at your complete disposal on the site's HOME PAGE where, at the bottom, you will find an icon marked PERSONAL SHOPPER. Simply click this and our purchasing assistant will answer all your questions online.




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